Country Veterinary Service Update 3-30-20

Curbside Service ONLY: Coronavirus (COVID-19):


In making the best decisions we can to care for our patients while keeping you and our veterinary team as safe as possible, we will be operating with curbside services ONLY starting March 30th. We will no longer allow clients into the building, with the exception of euthanasia appointments. We will continue to see patients as long as we are able to follow these strict protocols:

*To keep staff and clients as safe as possible, we are requiring clients to wear a face mask whenever you have contact with staff during your visit to the clinic. If you do not have one, please let us know upon your arrival, and we are more than happy to provide you with one. Thank you so much for your help in trying to keep everyone safe. We truly appreciate it!

What To Expect During Your Visit

Appointments:

  1. We will email you a history form to complete prior to your appointment. It is essential that you have this form completed at the time of your arrival. Please include any goals or concerns you have about your pet for this visit on the form along with authorization for treatment.
  2. When you arrive at the clinic, please call us (262)763-2254a> or text us at (262)435-3958a> and provide us with your car’s make, model, and color so that we can find you easily. If the line is busy, please be patient and try again as we try to manage an excessively high call & text volume.
  3. A veterinary assistant or technician will retrieve your completed history form, and bring your pet into the building. It is absolutely necessary for your pet to be in a carrier or on a leash with a properly fitting collar. Your pet may be uncertain about what is happening, and we all need to work together to make sure that no pet escapes from a vehicle or slips out of a poorly fitting collar. We may add a slip leash for your dog for added protection.
  4. The doctor will perform an examination and any pre-authorized procedures or treatments. If additional conversation is necessary, we will call you.
  5. We will obtain payment from you via phone or our wireless credit card terminal. As always, we also accept cash or checks. Please include your current address & phone #, along with your drivers license and birth date on your check. We require this to accept checks. We do not accept out of state checks.
  6. We will return to your car with your pet along with your medications, preventatives, products, and discharge instructions.
  7. If your pet is fearful, aggressive, or does not do well without you present, please discuss this with us at the time of scheduling so that we can discuss options.

Medications, Pet Food, and Other Products:

As noted above, you will no longer be allowed to enter the building to retrieve your pet’s medications, food, or other products.

  1. Please call ahead at least 48 hours in advance for all medications, pet food, or products. This will allow us adequate time to have everything ready for you. We are receiving unusually high numbers of medication refill requests. Please be patient with us as we do our best to serve everyone’s needs.
  2. When you arrive, call us at (262)763-2254 or text us at (262)435-3958. At this time, please provide us with your car’s make, model, and color so that we can find you easily. If the line is busy, please be patient and try again as we try to manage an excessively high call and text volume.
  3. We will obtain payment from you via phone or our wireless credit card terminal. As always, we also accept cash or checks. Please include your current address & phone #, along with your drivers license and birth date on your check. We require this to accept checks. We do not accept out of state checks.
  4. We will bring everything to your car for you.

We also offer a convenient online store on our website and Facebook. Visit: www.info@countryvetservice.com or Facebook and hit the “Shop Now” link. Items will be billed and shipped to your home, purchases will still benefit Country Veterinary Service directly. This is an excellent option for ordering medications and pet food from the safety of your own home.

We ask for your understanding and patience as we balance caring for your pets and keeping our community safe. Please continue to visit our website, social media channels, and PetDesk for additional information as this situation unfolds. If you have any questions, please reach out to us via phone or email.

Thank you for your cooperation in this difficult time. Wishing you all good health!

Sincerely,
The Doctors and Staff at Country Veterinary Service

Welcome to Country Veterinary Service

Are you looking for a veterinarian to care for your pet? Have you just adopted a puppy or kitten and are unsure of what to expect as they grow? Is your pet in need of an exam, vaccines or preventative care? If so, Country Veterinary Service is here to help!

Providing Quality Veterinary Care to the Burlington Community

Country Veterinary Service provides quality veterinary care services to patients in Burlington, WI and the surrounding areas. We take pride in providing the community with exceptional veterinary care they can trust in a warm and welcoming environment, with a staff that takes a true interest in the needs of your pet.

We understand that the relationship you share with your pet is an important one. That is why we strive to enhance their life, and provide them with care that will help them lead a long and happy life. We offer a wide variety of services, including surgery, x-rays, dental work, dermatology, microchips, nutrition counseling and much more.

Compassionate Care for Your Companions

Dr. William George, along with our caring staff, go out of their way to make sure that every patient is comfortable during their appointment. We provide personal service and will discuss one-on-one with every client about the needs of their pet. We enjoy educating our clients on what they should do in order to help their pet live a healthy life.

If you're looking for a truly caring and trustworthy veterinary office that puts your pet's best interests first, contact Country Veterinary Service today!